Tom Nicholson

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  • Do you offer live chat or phone support?

    Live chat is available on our website during business hours, and phone support is also available during the same times.

  • What are your customer support hours?

    Our team is available Monday-Friday from 9 AM to 6 PM (local time).

  • How can I contact customer service?

    You can reach us via email at support@[company].com, live chat on our website, or by phone at [phone number].

  • Can I consult a vet or pet expert through your site?

    We provide access to pet care articles and expert advice, and some plans include live consultations with certified vets.

  • Are there allergen-free or special diet options?

    We offer a variety of hypoallergenic, grain-free, organic, and veterinary diet products tailored to special needs.

  • Do you provide nutritional information for pet foods?

    Yes, complete ingredient lists and nutritional info are included on each product page.

  • Do you offer price matching or price guarantees?

    We strive to offer competitive prices. While we do not have a formal price match policy, we regularly evaluate pricing to keep it fair.

  • Are there any discounts or promo codes available?

    Yes! Check our homepage or subscribe to our newsletter to receive exclusive discounts and promotions.

  • What payment methods do you accept?

    We accept all major credit cards, PayPal, and some alternative payment services like Apple Pay and Google Pay.

  • Do you ship internationally?

    Currently, we ship only within [Your Country]. Stay tuned as we work to expand our shipping options!